Privacy Policy
Last updated: July 2026
Version: 1.1
1. Introduction
At Create Real Nutrition, your privacy is important to us.
Whether you are visiting our website, making an enquiry, or working with us as a client, we are committed to handling your personal information responsibly, securely and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with, and the rights you have in relation to your personal information.
By using our website or engaging with our nutrition services, you acknowledge that you have read this Privacy Policy.
2. Who We Are
Create Real Nutrition is a sole trader business operated by Carlie Rowlstone, Registered Associate Nutritionist (ANutr), providing evidence-based nutrition consultations and guidance to clients within the United Kingdom.
For the purposes of UK data protection law, Create Real Nutrition is the Data Controller responsible for the personal information collected through this website and during the provision of nutrition services.
If you have any questions about this Privacy Policy or how your personal information is handled, you can contact:
Create Real Nutrition
Email: info@createrealnutrition.co.uk
3. The Information We Collect
The information we collect depends on how you interact with us.
Website visitors
When you visit our website, certain information is collected automatically to help us understand how our website is used and to improve its performance.
This may include:
your IP address;
browser type and version;
device information;
pages visited;
links clicked;
search terms used on our website;
scrolling activity;
dates and times of your visit; and
the website you visited before arriving on ours.
Some of this information is collected through cookies and analytics services. Further information can be found in our Cookie Policy.
When you contact us
If you contact us by email or through a website contact form, we may collect:
your name;
email address;
telephone number (where provided);
the content of your enquiry; and
any other information you choose to share with us.
We use this information to respond to your enquiry and communicate with you about our services.
When you become a client
If you choose to work with Create Real Nutrition, we will collect the information necessary to provide our nutrition services safely and effectively.
This may include:
your name and contact details;
appointment information;
completed pre-consultation questionnaires;
food diaries;
dietary habits and lifestyle information;
health goals;
allergies and intolerances that you choose to disclose;
symptoms that you choose to discuss;
consultation notes;
consultation summaries and recommendations;
correspondence between us relating to your care; and
records of appointments and payments.
You may also choose to share photographs, such as images of meals, food products or other information relevant to the nutrition advice being provided. Any photographs you provide will only be used for the purpose of supporting your nutrition consultation.
We only collect information that is relevant and necessary for providing our services.
Children and young people
Create Real Nutrition may provide nutrition services to individuals under the age of 18 where appropriate.
Where required, a parent or legal guardian must be involved in arranging consultations and providing consent for the collection and use of personal information.
Payments
When you book an appointment or purchase services, we may collect information necessary to process your payment and maintain accurate financial records.
Depending on how you choose to pay, this may include:
your name;
billing address;
email address;
payment confirmation;
appointment details; and
transaction records.
Payment card details are processed securely by our third-party payment providers. Create Real Nutrition does not store your full payment card details.
4. How We Use Your Information
We only use your personal information where necessary to provide our services, manage our business, comply with legal obligations, or where you have given your consent.
Your information may be used to:
respond to your enquiries;
arrange and manage appointments;
provide personalised nutrition consultations and guidance;
prepare consultation summaries and recommendations;
communicate with you about your appointments and our services;
process payments and maintain financial records;
comply with legal and professional obligations;
improve our website and the services we provide through website analytics;
maintain appropriate business records; and
protect the security and integrity of our website and systems.
We do not sell your personal information to third parties.
We do not send marketing emails or newsletters unless you have specifically requested to receive them.
5. Lawful Basis for Processing Your Information
Under UK data protection law, we must have a lawful basis for collecting and using your personal information.
Depending on how you interact with Create Real Nutrition, we rely on one or more of the following lawful bases:
Performance of a contract
Where you book an appointment or engage our services, we process your personal information because it is necessary to fulfil our contract with you. This includes arranging appointments, providing nutrition consultations, preparing recommendations, communicating with you about your care, and processing payments.
Legitimate interests
We may process your personal information where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms. This includes responding to enquiries, managing and improving our services, maintaining business records, and ensuring the security of our website and systems.
Legal obligation
We may process certain personal information where required to comply with legal obligations, including accounting, taxation and other regulatory requirements.
Consent
Where we rely on your consent, you are free to withdraw it at any time. For example, consent may apply where you choose to provide certain information or where cookies require your permission. Withdrawing your consent will not affect the lawfulness of any processing carried out before it was withdrawn.
6. Health Information (Special Category Data)
As part of providing nutrition consultations, we may collect information relating to your health, dietary habits, lifestyle and wellbeing.
Under UK GDPR, this is known as special category personal data and receives additional legal protection.
We only collect health information that is relevant to providing our nutrition services and will always seek to minimise the amount of information collected.
Where we process health information, we do so because it is necessary to provide our nutrition services and because an appropriate condition under UK data protection law applies.
Health information may include:
information you provide in your pre-consultation questionnaire;
food diaries;
allergies and intolerances that you choose to disclose;
symptoms relevant to your nutrition consultation;
consultation notes;
consultation summaries and recommendations; and
other health-related information you choose to share with us during our work together.
We treat all health information as confidential and handle it with appropriate care and security.
7. Sharing Your Information
Your personal information will never be sold to third parties.
We will only share your information where it is necessary to provide our services, where you have asked us to do so, or where we are legally required to do so.
This may include the following:
Professional supervision
As a Registered Associate Nutritionist (ANutr), I may discuss aspects of client cases with a suitably qualified Registered Nutritionist for professional supervision and continuing professional development.
These discussions are conducted confidentially and, wherever possible, information is anonymised so that you cannot be identified. Only the minimum information necessary is shared.
Service providers
We use carefully selected third-party providers to help operate our business and website. These providers only process personal information on our behalf where necessary.
These include:
Squarespace for website hosting and website functionality;
Square and Stripe for appointment bookings and payment processing;
Google Analytics to help us understand how visitors use our website;
Microsoft Teams for online consultations; and
other professional service providers where required to support our business.
These providers are responsible for protecting the information they process in accordance with applicable data protection laws.
Legal or regulatory requirements
We may disclose personal information where required by law or where necessary to protect our legal rights, comply with legal obligations or respond to lawful requests from public authorities.
8. How Long We Keep Your Information
We only keep your personal information for as long as necessary to fulfil the purposes for which it was collected and to meet our legal, professional and insurance obligations.
Client records, including consultation notes, questionnaires, food diaries and consultation summaries, are normally retained for six years following your final consultation.
Financial records are retained for the period required by UK tax and accounting legislation.
Once information is no longer required, it will be securely deleted or disposed of in an appropriate manner.
9. How We Keep Your Information Secure
We take the security of your personal information seriously.
We use appropriate technical and organisational measures to help protect your information against unauthorised access, loss, misuse, alteration or disclosure.
Client records are stored digitally on password-protected devices with access limited to Create Real Nutrition.
While we take reasonable steps to protect your information, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure. If you choose to communicate with us by email, you should be aware that email may not always be a fully secure method of communication.
If you have concerns about sending sensitive information electronically, please contact us to discuss alternative arrangements where reasonably possible.
10. Online Consultations
Where consultations take place using Microsoft Teams, reasonable steps are taken to ensure your privacy throughout the consultation.
We recommend that you attend online consultations from a private location where you feel comfortable discussing your personal information.
Create Real Nutrition cannot be responsible for interruptions caused by internet connectivity or technical issues outside our reasonable control.
11. Cookies and Website Analytics
Our website uses cookies and similar technologies to help it function correctly, improve your browsing experience, and help us understand how visitors use our website.
Some cookies are essential for the operation of the website, while others help us analyse website traffic and improve our services.
We use services provided by Squarespace and Google Analytics to collect information such as:
pages visited;
links clicked;
time spent on the website;
browser and device information;
approximate location based on IP address; and
how visitors navigate our website.
Where required by law, non-essential cookies will only be placed on your device with your consent.
For more information about the cookies we use, please see our Cookie Policy.
12. International Data Transfers
Some of the third-party service providers we use, including Squarespace, Stripe, Google and Microsoft, may process or store personal information outside the United Kingdom.
Where this happens, we ensure that appropriate safeguards are in place to ensure that appropriate safeguards are in place to protect your personal information in accordance with UK data protection law.
13. Your Rights
Under UK data protection law, you have a number of rights in relation to your personal information.
These include the right to:
request access to the personal information we hold about you;
request that inaccurate or incomplete information is corrected;
request that your personal information is erased where appropriate;
request that we restrict how your information is processed in certain circumstances;
object to certain types of processing;
request a copy of your personal information in a portable format where applicable; and
withdraw your consent where we rely on consent as our lawful basis for processing.
These rights are not absolute and may be subject to legal or professional obligations.
If you wish to exercise any of your rights, please contact us using the details below.
14. Complaints
If you have any questions or concerns about how your personal information is handled, we encourage you to contact us first so that we can try to resolve the matter promptly.
If you remain dissatisfied, you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent authority responsible for upholding information rights.
Further information is available on the ICO website: www.ico.org.uk.
15. Contact Us
If you have any questions about this Privacy Policy or how your personal information is processed, please contact:
Create Real Nutrition
Carlie Rowlstone ANutr
Email: info@createrealnutrition.co.uk
We will respond to privacy-related enquiries as soon as reasonably possible.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or the way we process personal information.
Any updates will be published on this page and the "Last updated" date at the top of this Privacy Policy will be amended accordingly.
We encourage you to review this Privacy Policy periodically to remain informed about how your personal information is protected.